FAQ
All your questions about 89 bd deposits, withdrawals, VIP and responsible gambling answered
If you are looking for answers about depositing money, making withdrawals, VIP cashback, or responsible gambling rules at 89 bd — this page has clear answers to all of those questions. Browse the sections below to find what you need, and feel free to contact our 24/7 support team if required.
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Mobile Banking
Deposit Questions
After logging in to 89 bd, go to the Deposit section and select bKash. Send payment from your bKash account to the 89 bd merchant number shown, then enter the transaction ID in the submission field. The minimum deposit is ৳300. Your balance is usually credited within a few minutes.
Network delays can sometimes take 5–10 minutes. If your balance still hasn't arrived after 15 minutes, contact 89 bd live chat with your bKash or Nagad SMS receipt. Include the correct transaction ID and amount — the support team will verify and resolve it promptly.
Yes, Nagad is fully supported. Select Nagad on the 89 bd deposit page and send payment to the number provided. The minimum deposit is ৳300. Besides Nagad, you can also use Rocket and Upay. Full details on payment methods are available on our 89 bd Casino page.
89 bd supports four mobile financial services for deposits: bKash, Nagad, Rocket and Upay. The minimum deposit for each method is ৳300. Rocket is the mobile wallet service of Dutch-Bangla Bank, widely used across the country.
Yes. 89 bd offers a 100% bonus on your first deposit, up to ৳8,000. For example: deposit ৳1,000 and ৳1,000 in bonus will be added, giving you a total balance of ৳2,000. The bonus amount must be wagered 10 times (i.e. ৳1,000 bonus requires ৳10,000 in bets) before you can withdraw.
For any game — slots, live casino, or cricket betting — the same rule applies: a minimum deposit of ৳300 is required. You can find details about the various games in the 89 bd Slots section. The minimum bet per spin or round within a specific game is set by that game's own rules.
VIP Program
VIP and Cashback
89 bd VIP members receive weekly cashback on their net losses, with the rate varying by tier. Higher tiers also include priority support, exclusive promotional offers, and a dedicated account manager. Overall, the VIP program is a long-term rewards structure for regular players.
89 bd has four VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; and Platinum — up to 1.2%. Benefits increase progressively with each tier. Cashback is calculated on the week's total losses minus total winnings.
You are automatically promoted to a higher VIP tier by playing regularly at 89 bd. Your account is assessed based on your activity and consistency, and your tier is upgraded once you qualify. Full terms and conditions are available on the Terms and Conditions page.
At the end of each week, cashback is applied to your net losses (total losses minus total winnings) according to your VIP tier. For example: a Gold tier member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.9% = ৳180 in cashback.
Cashback is added to your 89 bd wallet and is subject to specific usage terms. It is generally usable as your account balance. For full details on cashback, visit the VIP section of the site or contact live chat support directly.
New members start at the Bronze tier, which offers up to 0.3% weekly cashback. By playing regularly, you can gradually move up to Silver, Gold, and Platinum, where the cashback rate and additional benefits increase considerably. Staying active from the start is the best way to progress.
Withdrawal
Money Withdrawal
The minimum withdrawal amount at 89 bd is ৳1,000. To withdraw, you must have at least this amount in withdrawable balance in your account, and any active bonus wagering requirements must be completed. Withdrawals below this amount are not available.
Withdrawal requests at 89 bd are generally processed within 5 to 30 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. If your account details are correct and wagering requirements are met, funds typically arrive faster than that.
No. 89 bd's withdrawal service runs 24 hours a day, seven days a week. There are no extra delays at night, on holidays, or on Fridays — the standard 5–30 minute timeframe applies. If an unusual network issue causes a delay, you can notify support.
Yes, you must use a mobile wallet registered in your own name to withdraw from 89 bd. Withdrawals to wallets registered under someone else's name or to unrecognised numbers are not accepted. This rule exists for your security, to ensure your funds reach the right destination.
89 bd offers four withdrawal methods: bKash, Nagad, Rocket and Upay. The minimum withdrawal for each method is ৳1,000. The same four methods are available for both deposits and withdrawals, keeping transactions straightforward.
If you withdraw before meeting the wagering requirements while an active bonus is running, that bonus may be cancelled. Please read the terms and conditions carefully before taking a bonus. Full withdrawal guidelines are available on the Responsible Gaming page or via live chat.
Responsibility
Play in moderation
Some common signs are: spending more than your set budget, repeatedly playing to recover lost money, prioritising gambling over family or work, and being unable to stop playing. If you notice these signs, take a break and seek professional help if needed.
Yes. 89 bd offers an option to set deposit limits as part of responsible gaming, which helps you keep control over your spending. For more details, visit the Responsible Gaming page or contact support via live chat.
All 89 bd services — casino, slots, live games, and sports betting — are for users aged 21 and above only. Age is verified during account registration. Minors are strictly prohibited from opening an account or playing.
A cooling-off period is a voluntary break from playing for a set amount of time. Self-exclusion is a longer-term suspension where you can have your account temporarily or permanently closed. To activate either option, contact the support team — they will assist you in Bengali.
Before each session, set a fixed budget and stop playing when it runs out — regardless of whether you are winning or losing. Using the deposit limit feature at 89 bd makes it easier to stick to this. Remember, casino and betting are a form of entertainment, not a source of income.
If a family member has a problem with gambling addiction, please seek advice from a mental health professional or counsellor. The 89 bd support team can help temporarily suspend an account or set limits. We also recommend reading the Responsible Gaming guidelines.
Still have questions? We're always here
If you didn't find the answer to your question in the FAQ above, the 89 bd support team is ready to help you directly. Our support is available in both Bengali and English, seven days a week, 24 hours a day.
Live Chat — start a chat directly from any page on the site
Email support: [email protected]